UK-based managed hosting provider 20i has introduced Twentie, an embedded personal assistant aimed at enhancing web hosting operations with unlimited, in-platform analytics and reporting. Available to 20i platform users, which hosts over one million websites for SMEs, digital agencies, and individuals, Twentie is an account-aware assistant integrated within the hosting platform. It accesses live account data, configuration details, and performance metrics to provide insights and reports tailored to each customer’s hosting environment.
Twentie allows users to create custom PDF and CSV reports, analyze performance and usage trends, and uncover operational insights without manual data extraction. It also assists with non-technical tasks like generating marketing copy and technical tasks such as troubleshooting and code debugging. Twentie’s unlimited usage model encourages continuous use in daily operations, integrating assistant-driven workflows into routine hosting management.
Lloyd Cobb, director at 20i, emphasized the importance of embedding intelligent assistance within the hosting systems for practical, context-aware support. Twentie complements 20i’s support team by handling common queries and tasks, potentially reducing routine administration time. For agencies and developers managing multiple sites, this means quicker insights and less manual work when reporting to clients or monitoring performance.
20i’s diverse customer base includes individual site owners and agencies managing large website portfolios. Twentie is designed to scale across these varied use cases without additional cost or configuration, aligning with 20i’s focus on simplifying managed hosting operations. The launch highlights a trend among hosting providers to integrate analytics and automation into their platforms, offering greater visibility and efficiency as standard features.
Executive Insights FAQ
What is Twentie?
An embedded personal assistant within the 20i hosting platform.
What makes Twentie different from other assistants?
It offers live access to account data and unlimited usage.
What tasks can Twentie support?
Reporting, performance analysis, troubleshooting, and content generation.
Who is Twentie designed for?
SMEs, digital agencies, and individual users on 20i.
Is Twentie an add-on product?
No, it is directly integrated into the 20i hosting platform.
